This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. The CRC, pioneered by the Public Affairs Center (PAC), Bengaluru, provides public agencies with systematic feedback from users of public services. CRC gains such feedback through sample surveys on aspects of service quality that users know best, and enable public agencies to identify strengths and weaknesses in their work.
WSP (2010): Water and Sewerage Services in Karachi. Citizen Report Card: Sustainable Service Delivery Improvements. Washington: Water and Sanitation Program URL [Accessed: 03.10.2011]