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Performance Improvement Planning. Designing an Effective Leakage Reduction and Management Program

Performance Improvement Planning. Designing an Effective Leakage Reduction and Management Program

Field note on the implementation of non-revenue water programs through case studies of service providers in India and Vietnam. It describes the managerial and accountability instruments developed, complementary to technical measures.

AGRAWAL, P.C. (2008): Performance Improvement Planning. Designing an Effective Leakage Reduction and Management Program. (= Field Note No. 3 ). Washington: Water and Sanitation Program (WSP) URL [Accessed: 14.05.2019]