Process Identification for Customer Service in the field of the After-Sales Service as a Basis for “Lean After-Sales Service”

DOMBROWSKI, U. and MALORNY, C. (2016): Process Identification for Customer Service in the field of the After-Sales Service as a Basis for “Lean After-Sales Service”. In: Procedia CIRP: Volume 47 Issue 1, 246 – 251. URL [Accessed: 16.04.2018] PDF